TERMS AND CONDITIONS OF HIRE AND SERVICES
These Terms and Conditions govern the hire of goods and the provision of styling, delivery, installation and related services by Ella Bella Event Store & Styling (“the Company”, “we”, “us”, “our”) to the Client or Hirer (“Client”, “you”, “your”).
By accepting a quotation, paying a deposit, signing a booking confirmation, or otherwise instructing the Company to proceed with services, the Client acknowledges and agrees to be legally bound by these Terms and Conditions.
- FORMATION OF CONTRACT
1.1 Any quotation issued by the Company is valid for a period of five (5) calendar days from the date of issue unless otherwise stated in writing. After this period, pricing and availability may be subject to change.
1.2 A quotation constitutes an invitation to treat only and does not form a binding agreement until accepted in writing and accompanied by payment of the required deposit.
1.3 A binding contract is formed only when:
(a) the Client confirms acceptance of the quotation in writing;
(b) the required deposit has been received in cleared funds; and
(c) the Company issues written confirmation of the booking.
1.4 These Terms and Conditions apply exclusively to every agreement for hire of goods and supply of services and cannot be varied unless agreed in writing by the Company.
1.5 All hired goods remain the sole property of Ella Bella Event Store & Styling at all times.
- SERVICES PROVIDED
2.1 The Company provides event styling, hire equipment, delivery, installation, pack-down and related services as detailed in the accepted quotation.
2.2 The scope of services is strictly limited to what is specified in the quotation. Any additional services requested by the Client will be subject to availability and may incur additional charges.
2.3 The Company retains creative discretion to execute the styling concept within the agreed brief. Minor substitutions may occur due to seasonal availability, supplier limitations or logistical constraints, provided the overall aesthetic and value are not materially diminished.
- HIRE PERIOD
3.1 Unless otherwise agreed in writing, the standard hire period is one (1) to three (3) days.
3.2 Extended hire beyond the agreed period will incur additional daily hire charges.
3.3 The Client must not relocate, alter, sub-hire or part with possession of the hired goods without prior written consent from the Company.
- PRICING, DEPOSIT AND PAYMENT
4.1 All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
4.2 A non-refundable deposit of 50% of the total quoted amount is required within seven (7) days of invoice issue to secure the booking.
4.3 The remaining balance must be paid no later than fourteen (14) days prior to the event date unless otherwise agreed in writing.
4.4 For bookings made within seven (7) days of the event date, full payment is required within twenty-four (24) hours of invoice issue.
4.5 The Company reserves the right to cancel services without refund if full payment is not received by the due date.
4.6 The Client agrees to pay all reasonable costs incurred in recovering overdue payments, including legal fees and debt collection charges.
- DELIVERY AND ACCESS
5.1 Delivery pricing assumes street-level access, clear and level flooring, and safe access for loading and unloading.
5.2 The Client must ensure that:
(a) the venue permits access during agreed delivery times;
(b) adequate parking is available;
(c) lifts are operational if required;
(d) power supply is available where necessary.
5.3 Additional charges may apply for:
- Stairs without lift access
- Long carrying distances
- Restricted access
- Delays caused by venue or third parties
- After-hours delivery
- Public holiday delivery
5.4 The Company shall not be liable for delays caused by venue restrictions or other third parties.
- CLIENT RESPONSIBILITIES AND RISK
6.1 Risk in the hired goods passes to the Client upon delivery or collection and remains with the Client until collection by the Company.
6.2 The Client accepts full responsibility for any loss, theft, breakage, damage, staining, fire damage, water damage, weather damage or misuse of hired goods during the hire period.
6.3 The Client agrees to indemnify and hold harmless the Company against any claims arising from:
(a) the use of hired goods;
(b) injury to persons;
(c) damage to property;
(d) interaction with underground cables, pipes or structures.
6.4 All equipment must be protected from weather exposure including wind, rain and extreme heat.
6.5 The Client is responsible for ensuring goods are returned in clean, dry and properly packed condition. Cleaning or repair costs will be charged where necessary.
6.6 Damaged or lost items will be charged at full replacement value.
- SECURITY BOND
7.1 The Company require a security bond for hire items.
7.2 The bond may be used to offset any loss, damage, additional cleaning, extended hire or late return fees.
7.3 The Company’s assessment of item condition upon return shall be final.
- VARIATIONS AND CANCELLATION
8.1 All deposits are strictly non-refundable.
8.2 In the event of cancellation:
- More than 30 days prior to event: deposit forfeited.
- 14–29 days prior: 50% of total payable.
- Less than 14 days prior: 100% of total payable.
8.3 Reductions to orders must be made no later than four (4) weeks prior to the event date. After this time, full charges apply.
8.4 Additions to orders are subject to availability.
- FORCE MAJEURE
9.1 The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to extreme weather, government restrictions, pandemics, venue cancellation, fire, flood, industrial disputes or supplier failure.
9.2 In such circumstances, the Company may:
(a) reschedule services;
(b) substitute goods of equal value; or
(c) cancel the booking where performance becomes impossible.
9.3 No liability shall arise for indirect or consequential losses resulting from such events.
- LIMITATION OF LIABILITY
10.1 To the maximum extent permitted by law, the Company excludes liability for indirect, consequential, incidental, special or punitive damages, including loss of profit, loss of revenue, business interruption or third-party claims.
10.2 Where liability cannot be excluded under Australian Consumer Law, liability is limited to:
(a) re-supply of services; or
(b) the cost of re-supply.
10.3 The total liability of the Company shall not exceed the total amount paid by the Client under the contract.
- SITE DAMAGE
11.1 The Company shall not be liable for damage to walls, floors, doors, stairs, landscaping or fixtures unless directly caused by proven negligence.
11.2 If site conditions require staff to move furniture or fixtures, the Company accepts no liability for resulting damage.
- INTELLECTUAL PROPERTY
All designs, styling concepts, proposals and creative materials remain the intellectual property of Ella Bella Event Store & Styling and may not be reproduced or shared without written consent.
- PHOTOGRAPHY AND MARKETING
The Company reserves the right to photograph installations and use images for promotional purposes unless the Client objects in writing prior to the event.
- PRIVACY
The Company will collect and handle personal information in accordance with applicable Australian privacy laws and solely for the purpose of providing services.
- GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of NSW courts.