Terms & Conditions:

  1. Quotation Validity
    Quotes are valid for 7 days. Bookings are confirmed upon receipt of a 30% non-refundable deposit.

  2. Deposit & Bond
    A 30% deposit secures your booking. A refundable bond is also required for all setups and hires and will be returned after items are collected and inspected.

  3. Cancellations & Variations

  • Cancellations made after booking will incur a cancellation fee of up to 50% of the hire cost if cancelled 30 days before event. A 90% wil be deducted for all cancellations within 30 days before event date

  • Variations cannot reduce the total order value by more than 10%.

  1. Hire & Use of Equipment
    All equipment remains the property of Ellabella Event Store. Customers are responsible for items from delivery/pick-up until return. Equipment must be returned clean, undamaged, and on time.

  2. Extended Hire
    Late returns will incur additional hire fees, deducted from the bond if necessary.

  3. Delivery & Collection
    Delivery charges are based on distance, timing, and access. Customers must ensure clear access for delivery and collection.

  4. Site Responsibility
    Customers are responsible for ensuring the site is suitable and safe for setup. Council approvals are required for public spaces.

  5. Insurance & Liability
    Ellabella Event Store does not provide insurance. Customers accept full responsibility for any damage, loss, or injury arising from hired equipment.

  6. Loss or Damage
    Customers must notify Ellabella immediately if equipment is lost or damaged. Repair or replacement costs will be charged.

  7. Payment Terms
    All hires must be paid in full before delivery. Bond refunds will be processed once equipment is returned and inspected.

  8. Governing Law
    All hires are subject to the laws of New South Wales, and disputes will be resolved under its jurisdiction.